The Challenge
To remain on the cutting edge of the technology landscape, one of Australia’s leading banks established an innovation team tasked with identifying innovative ideas and bringing them to life. In early 2010, this bank engaged Deloitte to assist them in creating their first iPhone application. The application allows merchants to process, review and refund credit card transactions on an iPhone, while maintaining high levels of security.
Deloitte’s role was to develop and optimise the end user experience of the iPhone application, working within a tight timeframe and with the bank’s development team and suppliers located in Australia, India and New Zealand.
The Solution
In order to deliver the iPhone application within the required time constraints, Deloitte established a close working relationship between all suppliers, and an iterative development approach. This enabled open communication to rapidly resolve implementation issues, ensuring the integrity of the user experience was maintained while technical constraints were identified and resolved quickly and efficiently.
The Benefits
The iPhone application was successfully developed and tested within the four week timeframe, and is set to go to a trial phase with selected customers soon, to gather feedback and refine estimates regarding expected uptake rates.
